Refunds & Cancellation

If you change your mind after paying but before you submit your Sleep Pattern Assessment and before your first consultation, you are entitled to a full refund. Just email us.

This is the simplest point to withdraw, because no personalised work has been produced yet.

Once work has begun, refunds are calculated on what has already been delivered:

• Consultations already held are non-refundable
• Your Sleep Pattern Assessment and personalised sleep report, once prepared and shared, are non-refundable — they are bespoke work already carried out for you
• Consultations paid for but not yet held are refundable in full

In practice this means you get back the value of the sessions you have not used. We will send you a short written breakdown of the calculation before processing.

You can reschedule any session at no cost by giving at least 24 hours notice. Message us on WhatsApp or email and we will find another slot.

Life is unpredictable and irregular schedules are exactly the kind of thing this programme is built around, so we are reasonable about genuine changes of plan.

If you cancel with less than 24 hours notice, or do not attend without telling us, that session is treated as delivered and is not refundable.

If you are running late, join when you can and we will use the time remaining. If you have not joined 15 minutes into a session and we have heard nothing, we may treat it as a missed session.

If a technical failure on our side prevents a session going ahead, it is rescheduled at no cost to you.

You do not have to cancel to take a break. Travel, illness, work pressure and family demands all come up, and the programme has no rigid deadline.

Tell us and we will pause and pick up where you left off. Pausing keeps your remaining sessions intact rather than converting them to a refund.

If serious illness, bereavement or another significant hardship means you cannot continue, contact us. We will look at your situation individually and may offer a longer pause, a credit or a discretionary refund beyond what this policy strictly requires.

We would rather deal with a person than enforce a clause.

If we end the programme because it is not clinically appropriate for you, or because we are unable to continue delivering it, you receive a full refund for every session not yet delivered.

Where we recommend you seek medical or specialist assessment instead, we will say so plainly and refund the undelivered portion so cost is not a reason to delay getting the right care.

If we end the programme because of abusive conduct or a breach of our Terms & Conditions, refunds are at our discretion.

Email us with:

• The name and email address used to book
• Your payment reference or receipt
• Whether you have completed the assessment or had any consultations
• A brief note on why you are withdrawing — helpful, but entirely optional

We will acknowledge within 3 working days and confirm what you are entitled to before processing anything.

Approved refunds are issued to the original payment method, in INR. Funds typically appear within 7–10 working days of approval, though your bank or card issuer may add time beyond our control.

Any transaction fees charged by the payment provider that are not recoverable by us may be deducted. We will show this in your breakdown if it applies.

Please talk to us before raising a dispute with your bank. A chargeback takes weeks and locks the conversation into a process neither of us controls, whereas a direct request is usually resolved in days.

If you are unhappy with the programme, tell us. In most cases we can either address the problem or arrange a fair refund.

Nothing in this policy reduces any right you have under the consumer protection laws of India. Where this policy is less generous than the law requires, the law prevails.